Returns & Exchanges

We get it — sometimes the fit isn’t quite right, or you simply change your mind.

We accept returns or exchanges for sizing issues or change of mind, as long as:

  • Your request is made within 30 days of delivery
  • The item is unused, in its original condition, and has all tags attached

Please note:

  • Return shipping costs are the responsibility of the customer
  • We do not provide return labels
  • Please use a trackable shipping service — Kukugo is not liable for lost returns
  • Refunds will be processed within 7 business days after we receive the item

Exclusions & Sale Items

  • Sale or discounted items are not eligible for return or exchange
  • Returns for faulty items are accepted under Australian Consumer Law

Received a faulty or incorrect item?

We’re sorry to hear that. If your item is faulty, damaged, or not what you ordered, we’ll cover the return shipping cost and make things right.

Please email hello@kukugo.com.au within 24 hours of delivery with:

  • Your order number
  • A clear photo of the issue

We’ll guide you through the next steps and ensure your replacement or refund is processed as quickly as possible.

How to Request a Return or Exchange

Email: hello@kukugo.com.au
Response time: Within 48 hours (business days)

Once approved, we’ll provide instructions on how to send your item back.